With
advancement in technology, internet and modernization, business promotion
across the globe have taken a new turn.
The business environment for most companies has greatly expanded to
encompass new geographic locations with people from different cultures,
compelling different ways of cross cultural communication systems for
effectiveness (Simonson, 2013). As much as this creates new marketplaces for
goods and services, a new challenge arises for promoting effective cultural
communication across the various cultural targets (Cayla & Eckhardt, 2008).
This has greatly influences brand managers to devise new mechanisms to promote
regional brands. For instance, regional managers in the Asian continent have
gone a notch higher to construct transnational abstract world that tries to
create a sense of a connected Asia. These brands establish distinctiveness and
social levels that attach some level of significance to consumers who use
certain brands of goods or services. The consumers in this case, perceive
themselves as part of a global village bigger than their immediate setting (Cayla
& Eckhardt, 2008).
The
imagined perception about given brands of goods facilitate the construction of
some sort of social connection that make people in the targeted regions and who
consume these products, to feel associated. This in turn makes cross cultural
communication effective as the people have the intended sense of belonging to
the larger social group. Nevertheless, it should be understood that this social
setting is a belief in the mind and does not depict the true picture of the
social structure in the targeted region (Cayla & Eckhardt, 2008) It is a
creation, just like the fictional setting established by authors, especially
those of vernacular language books, while attempting to create an impression of
oneness in the community and in consequence help drive social change. This
imagined community refers to a nation, or a community, that is politically
constructed and socially imaged by individuals who perceive themselves as
belonging to a certain group (Anderson, 1983). The intuition of the print media
depicts an identical image of the activities undertaken by brand managers to
promote their products and services.
Over
the years, there was an increase in regional trading and regional institutions
had risen to greater heights. This aspect has facilitated a realization for the
need of regionalization calling for a contextual market promotion that
redefines the region across spatial-temporal and cultural dimensions (Kurylo,
2013). This is a platform that conveys a sense of oneness, belonging and shared
cognizance away from the divided Asian perception. However, this creation of
connectedness seems implausible given that the Asian continent has a protracted
history of violence, aggression and war. One would suggest that the imaginative
branding especially in a region such as Asia that is filled with diversity and
heterogeneity is out-rightly rightly unachievable and far-fetched.
Branding
poses a major challenge for firms as it has many facets to it, especially to
the intangible aspects that have different meanings to different markets and
cultures. Cayla and Eckhard’s study (2008) showed that brand managers of
various Asian brands have utilized a number of themes to facilitate this kind
of cross cultural communication which include synchrony and the forging of
cultural proximity, brand deterritorialization, and the creation of an Asian
cultural mosaic laying emphasis on coherence and sameness. Take for instance the
advertising for the Tiger beer brands both in western nations and in the Asian
regions, it is clear demonstration of what it means to come from the Asian
continent or be Asian. One of its advertisings is in the United Kingdom
illustrates a beautiful and young Asian lady in a cheongsam, staring at a
bare-chested gentleman in promptness for a body massage. This advert is
supposed to lure the western population’s imagination into thinking the Tiger
beer offers exactly that. On the contrary, this advert depicts an imagination
that is in contrary to the cultural orientation of the Asian population. The
same beer holds a different advertisement in the Asian region, in which tries
to impact a global regional sway and heroism, away from the culturally divided
Asian populations.
From these two commercials, can you
identify the country of origin of this brand?
Enchanteur is
actually a regional Asian brand which is a mass market French inspired female
personal care with products ranging from eau de toilette, body lotion, body
mist and so on. Enchanteur is manufactured and marketed by Wipro-Unza Holdings
Limited. With its headquarter in Singapore, Enchanteur is marketed in 36
countries in Asia. Although Enchanteur is an Asian brand, most of the commercials
have the iconic Eiffel Tower to emphasize that the brand draws inspiration from
the French romance. If you look at the commercial, the brand manager had
successfully ‘de-territorialized’ the brand from its origin and
‘re-territorialized” in Asia because you can’t identify the origin of the brand
nor the location of the commercial. Furthermore, the brand is always centered
on love and romance to entice and appeal to the target market of the product;
women. In addition, most of Enchanteur’s TVCs employ the use of Pan Asian
talents so that the talents are not identifiable by their ethnicity and can
appeal to the highly diverse Asians.
The
creation of fictitious viewpoints and sense of oneness is not a new idea and
has been extensively used for a number of telecast projects such as the “Asian
Idol.” This influence has been used by a number of brand managers to endorse
their products and services both in the reality telecasts and in advertising
for regional goods and services. In the article, “The search for an Asian Idol:
The performance of regional identity in reality television,” the author, Jinna
Tay, elaborates on how a number of reality telecast have adapted to the
transferability of culture from one region to another and its influence on the
target population (Tay, 2011). This in principle, can be seen as a creation of
another realm aimed at instigating a change phenomenon. In this case, it is
about influencing the population in these regions to watch and adore the
telecast program.
In
conclusion, it can be inferred from the discussion, that there is no single
mechanism to articulating cross cultural communication especially where the
people involved have distinctively different cultural orientation that does not
borrow from each other. However, a blend of mixed methodologies tends to
provide a mechanism through which social changers can drive their thoughts to
achieve the aspects that they intend to accomplish (Gambetti, 2013). Grounded
on the fictional setting, this imaginative application seems to have little
ground for success and can be appraised as laying on a counterbalance. Above
all, one would conclude that to the extent that the imaginative brand creation
works to unite and promote cohesiveness which are both strategic components to
cross cultural communication, this imaginative branding strategy could be
embraced discriminatively to accomplish targeted objectives (Hurn &
Tomalin, 2013).
References
Anderson,
B. (1983). Imagined communities: Reflections on the origins and spread of nationalism. London & New York :
Verso
Cayla,
J. and Eckhardt, G. (2008). Asian Brands and the Shaping of a
Transnational Imagined Community. Journal
of Consumer Research, 35(2),
216-230. Retrieved from: < http://www.jstor.org/stable/10.1086/587629>.
EnchanteurOfficial.
(2011, April 29). Enchanteur eau de
toilette (EDT) [Video file]. Retrieved from http://www.youtube.com/watch?v=4ih6DBgocaU
Gambetti,
R. (2013). Managing corporate communication: a cross-cultural approach.
Houndmills, Basingstoke: Palgrave Macmillan.
Hurn,
B. J., & Tomalin, B. (2013). Cross-cultural communication theory and
practice. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan.
Kurylo,
A. (2013). Inter/cultural communication: representation and construction of
culture. Los Angeles: SAGE.
Nguyen,
C. (2010, August 27). TVC Enchanteur
Sunday drive hight quality [Video file]. Retrieved from http://www.youtube.com/watch?v=LE5xgEv8unM
Simonson,
P. (2013). Handbook of communication history. New York, NY: Routledge.
Tay,
J. (2011). The search for an Asian Idol: The performance of regional identity
in reality television. International
Journal of Cultural Studies, 14, 323–338. Retrieved from:
<http://ics.sagepub.com/content/14/3/323.abstract>.
Image Source
HarmonyMind.
(2013). Peace in oneness [photograph]. Retrieved from http://www.harmonymind.com/_wp_hm/wp-content/uploads/peace_in_oneness.jpg

The cross cultural branding examples that were put forth were analyzed critically and to put it plainly, very reflective, which I believe is absolutely commendable, but does this resign us to the bleak fact that we have to continue to hold true to certain cultural stereotypes, to sell a product on the opposite side of the hemisphere?
ReplyDeleteThe Tiger Beer example in which you spoke about tells a chilling scenario on how a certain Oriental stereotype still has to be sold to foreign markets for them to hit their quarterly financial targets ..
The Enchanteur example is a breath of fresh air but are there other notable brands following suit?
Thank you.
The examples you have used for how brand managers around the world customize their advertisements due to different cultural aspects are great!
ReplyDeleteCultural stereotypes is not the only thing a brand manager needs to consider to sell products. This is because brand managers at the end of the day need to communicate with their target market. In order to do that, they need to consider other marketing aspects such as the positioning of the product. So it is not just based on cultural aspects, although it plays a big role.
You have spoken about different cultural targets, can you explain or give examples of what you meant by it?
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ReplyDeleteWell I think it’s clear that Anderson’s definition of “imagined community” is how people imagine their social tie to a nation, community or group. It’s that sense of belonging.
ReplyDeleteBut I'd like to get your thoughts, going back to the “Tiger Beer” example, I was just wondering in the Western perspective on how the imagine community and drawing from Edward Said’s classic theory of orientalism would tie in. I mean think about it, the way the manner of which the “Tiger” is presented and how advertisers construct the orientalist representation of Asian nations, culture and people…do you think it’s that reason it appeals to many?